Terms and Conditions


All clients will be deemed to have accepted Trusting Paws terms and conditions (as laid out here) on signature of the contract.

Trusting Paws will not confirm any booking until a consultation has been carried out with the client and the contract, with full details of client requirements, has been signed by the client.

Full payment for services (agreed either at time of booking or subsequently) is to be made within 7 days  or, by the date specified on the invoice (for dog walking clients) via cash, cheque or bank transfer.

The client must provide all items necessary for pets to be adequately cared for in the client’s absence. (i.e., food, medication, leads, tags, collars, cat litter etc). Should pets require any additional supplies whilst in the care of Trusting Paws, these will be purchased and added to the bill.

The Customer will supply suitable collars or harnesses and leads [and when necessary muzzles] for the Dog and any coats or other accessories which the Customer wishes to be used. Trusting Paws will be entitled to refuse to walk the Dog if a suitable collar or harness and lead [and muzzle] is not provided and to be paid in full as though that walk had taken place.

The Customer will either ensure that access is given to Trusting Paws to collect the Dog from the agreed address at the agreed times or give Trusting Paws a key to the place where the Dog is kept. Trusting Paws will use the key to collect and return the Dog and for no other purpose and will keep it safe, not let anyone else have it, not copy it and will return it to the Customer on demand.

If it is necessary for keys to be picked up or dropped off in order to complete an assignment charges will be applied for each trip.

The client must provide Trusting Paws with the name and contact number of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not available Trusting Paws reserves the right to consult with a veterinary surgeon and then make a decision which is in the best interests of the animal.

The client is responsible for any veterinary bills, no matter how they are incurred, whilst pets are in the care of Trusting Paws.

The Customer will provide Trusting Paws with details of the Dog’s inoculations.

The Customer will fully inform Trusting Paws of any characteristics of the Dog which needs to be known for handling and care of the Dog.

Trusting Paws must be alerted to any behavioural problems with their pets at the time of booking. Failure to do so may result in additional charges or cancellation of any future contract.

Although Trusting Paws holds Public Liability insurance, wherever possible pets should be insured by the client. Trusting Paws reserves the right to refuse a booking for any animal which is not insured.

Trusting Paws will care for your animal as you would, and whilst we will make every effort to ensure your pet is well looked after in your absence, Trusting Paws cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.

Dog Walking

Cancellations – for cancellations of walks for a period of 1 week or more, 1 months notice is required. For cancellations of 1 or 2 walks in a week requires 48 hours notice minimum. If the required notice is not given then charges will be applied in full for the cancelled period.

All dogs being exercised must be fully vaccinated and be on a regular flea and worm control regime.

All dogs being walked will undergo a trial period to ensure that they are adequately trained and socialised.

Trusting Paws reserves the right to cancel the contract at any time & with immediate effect if the dog does not respond well to the walker and/or other dogs.

All dogs will be exercised on a lead unless prior agreement has been reached with Trusting Paws and a disclaimer form has been signed.

The walker will apply personal judgement and cut short a walk if necessary because of extreme weather conditions (i.e., heat, thunder storms) for the safety of both the dogs and the walker.

Trusting Paws will walk the Dog described below for not less than the time agreed.

Trusting Paws will walk the Dog on other occasions by arrangement.

Trusting Paws reserves the right to walk other dogs at the same time, but the total number of dogs walked with one person at one time will not exceed four [4].

Trusting Paws will provide this service either personally.

Trusting Paws is not responsible for feeding or watering the Dog unless otherwise contractually agreed.

Charges are at the rates listed by Trusting Paws.

Trusting Paws will inform the Customer of any incident or anything which Trusting Paws notices about the Dog, which as dog owners the Customer ought to know.

Trusting Paws will take care, so far as is practicable, that the Dog is not a nuisance or danger to any one, or any other animals, and that no harm comes to them. Trusting Paws will supply plastic bags and use them on all walks to remove the Dog’s faeces and ensure that the Dog does not foul any public or private place.

Doggy Day Care / Pet Feeding

Any cancellations must be made at least 48 hrs in advance or the full rate will be charged.

Trusting Paws will make adequate steps to ensure your home is safe and secure in your absence; however Trusting Paws cannot be held responsible for any burglaries or accidents caused by your pet(s).

The client must provide all items necessary for your pet to be adequately cared for in the client’s absence (i.e. bedding, food, medication, leads, tags, collars etc).

Pet Boarding

To secure your booking we require a 50% non-refundable deposit. Should the dog’s stay be cancelled less than 1 week prior to admission, full payment will be due.

Trusting Paws takes great pride in the care of any animal in their charge, however, they cannot be held responsible for any loss, accident, injury or death caused to any animal whilst in their care.

All dogs are to have up to date inoculations (including kennel cough), be de-flead and wormed prior to admittance.

Pet Taxi

All bookings are subject to a 50% non-refundable deposit payable in advance.

Any cancellations must be made at least 48hrs in advance or the full rate will be charged.

Clients must notify the veterinary surgery that Trusting Paws will be attending the appointment on their behalf and ensure that arrangements for payment have been made with either Trusting Paws or the vet.

Any owner wishing to accompany Trusting Paws whilst an animal is being transported accepts that they do so at their own risk and that Trusting Paws does not accept any liability for any accident, injury or delay incurred during transportation.